Live Metrics
Part of our mission at DualEntry is to redefine what ERP implementation means. Legacy vendors hand you to a third-party integrator billing by the hour, then disappear at go-live. With DualEntry you're assigned an in-house CPA implementation specialist who takes you through go-live and keeps supporting you well beyond it. We believe that our prospective customers should be able to see all of this before they sign, not after.
How fast do our customers go live?
Time to Go-Live (TTGL)
Time to Go-Live
Go-Lives On Schedule
% of Implementations Live on Target
How fast do we respond?
Time to first response (TFR) across all channels.
Response Time
How effectively do we clear implementation blockers?
First Contact Resolution Rate (FCR)
% of Cases Resolved by First Response
Time to Resolution
Time to Resolution
Support that shows its work
See how DualEntry pairs an AI-native ERP with a support team that publishes its own scorecard.